| Q. | How do I place an order using Aly-Cats.co.uk? |
| A. | Please see our dedicated page 'How To Place An Order' |
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| Q. | Is Aly-Cats.co.uk secure? |
| A. | Any creditcard information that you provide to Aly-Cats.co.uk during the payment process, is done so via Paypal's secure server using SSL. The encryption process converts the information you enter into bits of code that are then securely transmitted over the Internet. Therefore, you can be assured that shopping online with Aly-Cats.co.uk is a hassle-free experience and one that is completely secure and protected against fraud or similar concerns. Click the Paypal icon for more information about PayPal. |
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| Q. | Will my credit cards details be safe? |
| A. | Aly-Cats.co.uk use PayPal for processing online creditcard transactions. Paypal are the leading payment network for online auction websites, including eBay. PayPal is also being increasingly used at other e-commerce sites for the sale of goods such as electronics and household items, the sale of services such as web design and travel, and the sale of digital content. Find out more about PayPal and their security policies by clicking the PayPal logo opposite. |
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| Q. | How do I know that my order has been received? |
| A. | Once you have submitted your order you will be sent an order confirmation e-mail that contains your unique order number. This number should be used in reference to any queries or problems that you have. |
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| Q. | What if the product that I order is out of stock? |
| A. | If any of the Products that you have requested are out of stock, you will be notified within 24 hours excluding Friday pm to Sunday pm. |
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| Q. | How long will delivery take? |
| A. | Goods will normally be dispatched within 48 hours of the receipt of payment, please look at shipping information for delivery times. |
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| Q. | Can I arrange for my order to go to another address other than my own? |
| A. | Yes it's simple; just fill in the different desired address in the shipping address. |
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| Q. | Can I pay for my order when I receive it? |
| A. | No. All products must be paid for prior to delivery. |
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| Q. | What if I am not happy with the product when I receive it, what is your returns policy? |
| A. | All of the items sold at Aly-Cats are covered by our 7 day refund policy; please see our returns policy for full details. |
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| Q. | What if I have a complaint? |
| A. | Simply contact us and we will endeavour to deal with your complaint speedily. We will notify you within 5 working days of any complaints that we receive and will attempt to provide you with a timescale for the resolution of the problem. You may e-mail us at enquiries@aly-cats.co.uk or contact by phone on 01908 567402 |
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| Q. | I still have several unanswered questions regarding Aly-Cats.co.uk, how do I contact you? |
| A. | If you have any further questions that haven't been answered in our Terms and Conditions or FAQ page then please call our customer service line on 01908 567402 or email enquiries@aly-cats.co.uk |
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| Q. | Can I place my order over the phone? |
| A. | Yes, you can place your order over the phone, call us on 01908 567402 from 10 am to 5 pm, Monday to Friday (UK hours). |
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| Q. | How do I place my order online? |
| A. | Placing your order online at Aly-Cats is very simple, just click on the 'add to basket' button next to the item you wish to order. For full details on how to use the shopping basket and checkout see our 'placing an order' guidelines. |
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| Q. | Which payment methods do we accept? |
| A. | For your convenience, we accept personal cheque (UK Sterling only) and PayPal. Cheques must be made payable to Paton People Services Ltd (PPS). Aly-Cats is a subsidiary company to Paton People Services |
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| Q. | How can I find out the cost of postage before I order an item? |
| A. | Add items to your shopping basket by clicking the 'add to basket' button next to the item of your choice and then click on the 'checkout now' button and you will be able to see how much the postage costs, before you confirm and pay for your order. For full details see our shipping information. |
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| Q. | Can I order from outside the UK and will you ship internationally? |
| A. | Yes, we accept international orders and can ship items to you anywhere in the world that is served by a postal service. |
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| Q. | I have items to sell, do you buy? |
| A. | Yes, we are happy to look at buying single items or whole collections please contact us at enquiries@aly-cats.co.uk with details of the items that you would like us to have a look at. |
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| Q. | How do I return an item I bought at Aly-Cats? |
| A. | Returning an item to Aly-Cats is simple, for full details see our returns policy |
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| Q. | My order has not arrived, what should I do? |
| A. | If your order has not arrived in a timely manner, we will sort this out for you, please look at missing/damaged guidelines for further information and to contact us regarding this. |
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| Q. | My order was damaged in transit, what should I do? |
| A. | If you find that your order has been damaged in transit, we will sort this out for you; please look at missing/damaged policy for full information and to contact us regarding this. |
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